Central to the success of Smartsalary is our commitment to our clients. We honour without reservation our obligation to respect and protect the privacy of the personal information of individuals with whom we deal.
The information we collect
Whenever it is reasonable and practicable to do so, we only collect information about you directly from you. We only collect personal information about you that is reasonably necessary to:
- provide you quality products or services
- consider applications and approaches you make to us
- maintain your contact details
We generally hold personal information relating to:
- the services we provide or have provided to you
- your salary packaging and related fringe benefit tax details
- your contact details
We do not generally collect sensitive information about you unless required by applicable laws or rules. Sensitive information includes information relating to:
- political or religious beliefs
- sexual preferences
- criminal convictions
- membership of professional or trade associations or unions
- health information
We collect information relating to membership of professional or trade associations or unions only where our customers elect to include such fees as a component of their salary package. We do not use or share that information for any other purpose other than the provision of our services, or as otherwise disclosed to the customer when the information was collected.
We may record and retain telephone conversations to validate changes made to your salary packaging arrangements, for coaching and training or for other purposes. At the beginning of a call, you may request that we do not record it.
How that information is used
We only use and disclose personal information about you for the purpose for which it was disclosed to us or related purposes which would reasonably be expected without your permission. For example, we may from time to time use your personal information to inform you of related services that we expect may be of interest to you. However, we do respect your right to ask us not to do this. We do not sell personal information to other organisations to allow them to do this. We may disclose personal information to third parties who are providing a service to you in association with Smartsalary.
Keeping information accurate and up to date
We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.
Keeping information secure
We use security procedures and the latest technology to protect the information we hold. Access to and use of personal information within Smartsalary is appropriately limited to prevent misuse or unlawful disclosure of the information. If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them. Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.
How you can access your information
You can request access to your information by putting the request in writing and addressing it to the 'Privacy Officer'. In normal circumstances we will give you full access to your information. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.
Dealing with Smartsalary online
Smartsalary cannot guarantee or accept responsibility for the privacy practices or the content of web sites to which we provide links.